My role is to lead the strategic implementation and facilitate business continuity through various Core IT support functions such as Global Service Desk, Delivery Support, IT Asset Management, Global CAE Customer Care for pilot digital journey and more.
I started in customer service over 12 years ago and have work my way to a position of global impact. I have worked in the Information Technology, banking, Fintech, Telecom and Payment processing industries. I specialize in operational efficiency, leadership development, customer experience, and Support services. I have diplomas in Business administration, IT Workflow Management and International humanitarian development and cooperation.